REFUND POLICY

At Pak Craft, your satisfaction truly matters to us. Every item is carefully handcrafted with love and attention to detail. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Items must be returned within 7–14 days of delivery.
• Products must be unused, undamaged, and in their original condition.
• Custom-made or personalized items are non-refundable.
• Sale items may not be eligible for refund.

2. How to Request a Return

To start a return, please contact our support team with:

• Your order number
• Clear photos of the product (if damaged)
• Reason for return

Once approved, we will guide you through the return process.

3. Refund Process

• After receiving and inspecting the item, we will notify you.
• If approved, your refund will be processed within 5–7 working days.
• Refunds will be issued via original payment method or bank transfer.

4. Exchanges

If you received a damaged or incorrect product, we will gladly replace it.

5. Non-Refundable Items

• Customized products
• Gift cards
• Final sale items